Uncover valuable insights.
Our research and data analysis help you understand the people you serve, measure social impact and make data-driven decisions. Baseline, perception, needs assessment and exit surveys give institutions and programmes evidence they can act on.
What we do
6 areas of capability, and what each one covers.
Baseline & Needs Assessments
Know the starting point before you act.
- Baseline surveys and indicator values
- Needs assessments
- Situational and context analyses
- Infrastructure and service assessments
Perception & Satisfaction Surveys
Hear directly from citizens, clients and staff.
- Citizen and customer satisfaction surveys
- Public service perception surveys
- Exit surveys
- Staff and stakeholder surveys
Market Research & Analysis
Understand markets, users and trends.
- Market and sector studies
- Demand and user research
- Competitor and landscape analysis
Social Media Analysis
Understand what the public is saying online.
- Social listening and sentiment analysis
- Issue and narrative tracking
- Reach and engagement analysis
Impact Measurement
Show what changed, and why.
- Impact and outcome assessments
- Comparison against the baseline
- Impact reports for boards and funders
Data Collection & Analysis
Sound tools, field work and analysis behind every finding.
- Questionnaires and data collection tools
- Interviews, focus groups and field surveys
- Quantitative and qualitative analysis
- Reports and presentations for stakeholders
How we deliver: a survey assignment
Planning & design
Set clear objectives, timelines and resources for the survey.
Stakeholder engagement
Involve stakeholders from diverse backgrounds so their perspectives shape the survey.
Instrument development
Design questionnaires and tools that are relevant, comprehensive and easy to use.
Data collection
Collect data through interviews, surveys or focus groups, as the study requires.
Data analysis
Analyse the data with statistical and qualitative techniques to find meaningful patterns.
Reporting & presentation
Compile the findings in a clear report and present them to stakeholders.
Follow-up & action planning
Develop plans to address the issues found, and track progress over time.
As on our public health services perception survey for Isiolo County and customer satisfaction survey for Nakuru County.
What your assignment can deliver
- Inception reports and survey tools
- Clean datasets and analysis
- Survey, baseline and assessment reports
- Stakeholder presentations
- Action plans with indicators
Outputs are agreed to match your scope.
In practice
Assignments where this service was delivered.
Perception survey and baseline research
Public Health Services Perception Survey
County Government of Isiolo
September – October 2023
Perception survey and baseline research
Customer Satisfaction Survey for Nakuru County Services
County Government of Nakuru and Nakuru County Assembly
June – August 2022