Overview
This course supports participants to understand, apply and operationalise operational excellence for public and private institutions within institutional, programme or sector contexts. It combines practical instruction, applied examples and implementation-focused learning.
Who should attend
- Executives
- Boards
- Senior Managers
- Technical Officers
Learning outcomes
By the end of this programme, participants will be able to:
- Understand the core concepts and institutional relevance of operational excellence for public and private institutions
- Apply practical tools, methods and decision frameworks
- Develop implementation, reporting and improvement actions
Programme modules
- Strategic diagnosis
- Institutional development
- Operating models
- Implementation monitoring
Institutional results
- Clearer strategy
- Improved organisational effectiveness
- Better institutional execution