Overview
This course supports participants to understand, apply and operationalise workplace conflict management and grievance handling within institutional, programme or sector contexts. It combines practical instruction, applied examples and implementation-focused learning.
Who should attend
- HR Teams
- Senior Managers
- Technical Officers
- Boards
Learning outcomes
By the end of this programme, participants will be able to:
- Understand the core concepts and institutional relevance of workplace conflict management and grievance handling
- Apply practical tools, methods and decision frameworks
- Develop implementation, reporting and improvement actions
Programme modules
- HR systems and documentation
- Talent and workforce planning
- Performance management
- Workplace culture and accountability
Institutional results
- Better HR systems
- Improved talent and performance management
- Stronger people documentation