Public Administration and Service Delivery Excellence

Who it’s for

Public administrators, managers, service delivery teams and supervisors.

What the class covers

• Public administration
• Service standards
• Citizen experience
• Service improvement

How it runs

Delivered live online (cohort delivery) over 2 live sessions. Times are shown in East Africa Time (UTC+3). Joining details and any pre-session materials are shared before the class.

Calendar windows

1. OctOctober 2026Provisional
2. AprApril 2027Provisional