Overview
This course supports participants to understand, apply and operationalise leadership for service delivery excellence within institutional, programme or sector contexts. It combines practical instruction, applied examples and implementation-focused learning.
Who should attend
- Executives
- Boards
- Senior Managers
- County Officers
Learning outcomes
By the end of this programme, participants will be able to:
- Understand the core concepts and institutional relevance of leadership for service delivery excellence
- Apply practical tools, methods and decision frameworks
- Develop implementation, reporting and improvement actions
Programme modules
- Leadership context
- Decision-making
- Institutional change
- Performance accountability
Institutional results
- Stronger leadership judgement
- Improved execution discipline
- Better institutional alignment